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Synergy Body & Mind is committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains what information we collect, how we use it, how it is stored and your rights regarding your personal information.

By using our website, purchasing tickets, attending events, joining our mailing list or otherwise engaging with Synergy Body & Mind, you agree to the practices described in this Privacy Policy.

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Who We Are

Synergy Body & Mind provides floating sound baths, sound baths, workshops, retreats, training programmes, wellness events and related wellbeing services throughout the United Kingdom.

For any privacy-related enquiries, please contact:

Email: info@synergybodymind.com

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Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name

• Email address

• Telephone number

• Postal address

• Emergency contact information where applicable

Booking Information

• Event bookings

• Attendance records

• Purchase history

• Gift voucher purchases

• Event preferences

• Customer communications

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Payment Information

Payments are processed securely through trusted third-party payment providers.

Synergy Body & Mind does not store full debit card or credit card details.

Website Information

When visiting our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics information

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How We Use Your Information

We use personal information to:

• Process bookings and payments

• Deliver services and events

• Manage customer accounts

• Communicate important event information

• Notify customers of event amendments, venue changes or cancellations

• Respond to enquiries

• Improve our services and customer experience

• Meet legal and regulatory obligations

• Prevent fraud and protect our business

• Send marketing communications where permitted

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Marketing Communications

Where you have subscribed to our mailing list, entered a competition, made a booking or otherwise consented to receive marketing communications, we may contact you regarding:

• Upcoming events

• New services

• Promotions and special offers

• Company news and updates

You may unsubscribe at any time by using the unsubscribe link contained within our emails or by contacting us directly.

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Photography & Video Recording

Photography and video recording are routinely carried out at Synergy Body & Mind events.

Images and recordings are used for:

• Social media content

• Website content

• Promotional materials

• Advertising campaigns

• Press and media coverage

• Educational content

• Business marketing activities

By attending a Synergy Body & Mind event, participants acknowledge and accept that photographs and video recordings may be taken in which they may appear.

Such content may be used by Synergy Body & Mind without compensation for promotional, marketing, educational and business purposes.

Whilst we may consider reasonable requests relating to photography where practical, we cannot guarantee that attendees will not appear in photographs or video recordings captured during public events.

Attendance at a Synergy Body & Mind event constitutes acceptance of this photography and filming policy.

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Sharing Information

We do not sell, rent or trade personal information.

Information may be shared with trusted third parties where necessary for the operation of our business, including:

• Payment processors

• Booking platforms

• Email marketing providers

• Website providers

• Professional advisers

• Insurance providers

• Legal or regulatory authorities where required by law

All third-party providers are expected to process information securely and lawfully.

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Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, disclosure, loss or alteration.

Whilst no electronic system can be guaranteed completely secure, we are committed to maintaining appropriate safeguards.

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Data Retention

We retain personal information only for as long as reasonably necessary to:

• Deliver services

• Maintain booking records

• Meet legal obligations

• Comply with accounting and tax requirements

• Resolve disputes

• Protect our legitimate business interests

Information that is no longer required will be securely deleted or anonymised where appropriate.

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Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of information where applicable

• Restrict processing

• Object to certain processing activities

• Withdraw consent where consent has been relied upon

• Request a copy of information held about you

Requests should be submitted by email to:

info@synergybodymind.com

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Cookies

Our website may use cookies and similar technologies to improve website functionality, user experience and marketing performance.

You can manage cookie preferences through your browser settings.

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Third-Party Websites

Our website and communications may contain links to third-party websites.

Synergy Body & Mind is not responsible for the privacy practices, content or security of any third-party website and encourages users to review the relevant privacy policies independently.

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Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website and will take effect from the date shown at the top of this document.

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Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Synergy Body & Mind
Email: info@synergybodymind.com